Refund Policy​

Returns & Exchanges

 

We have a 7-day return policy for our Journals, which means you have 7 days after receiving your journal to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You’ll also need to provide the receipt or proof of purchase.

To start a return, please contact us at info@theiamstore.com.au. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us for any return inquiries at info@theiamstore.com.au.

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Non-Returnable Items

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Due to the delicate nature of our Mirror Affirmation Stickers, we do not accept returns or exchanges on these items. We also do not replace stickers that have been applied incorrectly or have been opened by any means.

Each order includes clear, precise instructions on how to apply your Mirror Affirmation Stickers to ensure the best results. Additionally, all orders are carefully inspected before shipping to ensure they arrive in perfect condition. If your order is damaged or incorrect upon arrival, please contact us immediately so we can assist you.

 

We also do not accept returns on:

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• Used items or items that have been written in

• Sale items or gift cards

• Change of mind returns

 

Damages & Issues

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Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

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Exchanges

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The fastest way to get what you need is to return the item (if eligible) and place a new order for the desired item.

 

Refunds

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Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be automatically refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

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